Supply Chain Management
Our customer is one of the leading and largest distributor of VOIP and various other telco based products for the largest fixed line Telco provider in Malaysia. They have more than 200 tier 1 dealers and many more tier 2 dealers scattered throughout the country.
The Challenge
The challenge was from the distributor to the dealers, their commission would be based on a percentage of the utilization of their products by the end consumers. In this case VOIP calls are made via the Telco's network. With over 3 million calls per month, there is a mammoth task of getting the data, verifying them and then calculating the commission right from the distributor to the dealers.
Our Solution
Oceantec custom developed and deployed a custom built WEB-based B2B system whereby the dealers would be able to communicate seamlessly and have online transactions for creating new customers and managing other related information. The dealers would also be able to receive on-line statements and status of their applications or commissions due to them based on the actual usage of their customers.
System Features
Raw Data Integration
Raw information is pulled directly from the telcos database server remotely
Data Processing
Vigorous data messaging and filtering to make information meaningful
Dealer Portal
Online transactions for creating new customers and managing information
Online Statements
Dealers receive online statements and status of applications
Statistical Reports
Dealers view statistical KPIs and reports on their business
Commission Calculation
Automated commission calculations based on end-consumer usage
Business Results
The B2B system has enabled seamless communication between the distributor and dealers, providing real-time visibility into commission structures and business performance. With over 3 million monthly calls processed, the system ensures accurate and timely commission calculations.